Welcome back. Request a service call, ask our team to contact you, or securely pay your bill — all in one place.
Need a technician on-site? Submit a service request with details about your system and we'll schedule a visit.
⚡ Typical response: same business dayHave a question about your account, billing, monitoring, or contract? Let us know and we'll reach out promptly.
💬 We respond within 1 business dayPay securely online through our PaySimple customer portal. View invoices, make payments, and manage your account.
Open PaySimple Portal → 🔒 Secured by PaySimpleChoose the type of request below. Our service team monitors these submissions during business hours and will follow up promptly. For active alarm events, please call our 24/7 line directly.
Pay securely online through our trusted partner PaySimple. View your account, manage invoices, and make one-time or recurring payments — all with bank-level encryption.
Click below to securely access your account on the PaySimple customer portal. You'll be redirected to a secure payment page hosted by PaySimple.
Open PaySimple Portal →If you have an active alarm event or urgent system issue, call our 24/7 monitoring line — don't use this form.
Quick answers to questions our existing customers ask most often.
For routine service requests submitted during business hours (Mon–Fri, 8 AM – 5 PM CT), you'll typically hear back the same business day. For ASAP/urgent requests, we'll do our best to dispatch a technician the same day when possible. For active alarm events or emergencies, please call (210) 864-7099 directly — don't use the form.
Yes. Our bill pay portal is hosted and operated by PaySimple, a PCI-compliant payment processor that uses 256-bit SSL encryption and bank-level security. Avenger Security never sees or stores your full card or bank account information.
Yes. Once logged into the PaySimple portal, you can enroll in automatic recurring payments for your monthly monitoring fee using either a credit/debit card or eCheck (ACH). You can update or cancel auto-pay anytime from your account.
Absolutely. The account number field is optional. Just provide your business/property name and service address and we'll look up your account on our end. If we need more info, we'll reach out.
Service Call is for when you need a technician on-site — system issues, false alarms, inspections, or repairs. Request Contact is for non-technical questions — billing, account changes, contract renewals, or general inquiries. If you're not sure, pick whichever fits best — we'll route it to the right team.
It depends on your service plan and the issue. Many warranty and service-included items are covered at no charge. For other work, we always provide transparent pricing before any work begins — no surprise charges.
Use the "Request Contact" form above and select "Cancel / Move Service" as your reason. Include your new address (if moving) and your move date. Our account team will walk you through transfer or cancellation options based on your contract.
